Q. What is a Spiffies tooth wipe?
A. Spiffies is a tooth wipe that is impregnated with Xylitol a natural sugar which combats bacteria in your mouth. It was developed by a Paediatrician with experience in early childhood tooth decay. According to http://www.spiffies.com/category-s/81.htm Because the xylitol tooth wipe has a pleasant sweet taste and the finger wiping pressure is soothing like a massage, the tooth wiping experience is readily accepted by all infants.
Q. Do you have a distributor for the Kair Bath Visor in Australia?
A. Bub-Pals is approved to sell and ship Kair products to retailers and the general public.
Q. Do you ship internationally.
A. Yes we ship internationally.**Please note: Bub-Pals is not responsible for customs duty and taxes in your country once the product arrives to your destination.
Q. Do you have a cancellation policy?
A. We know that you will love our products. But if the need does arise that you have to cancel please do so within 12 hours of ordering. An email should be sent to firstname.lastname@example.org Once orders are shipped they cannot be cancelled. Please quote your product, date, name and contact information for quick processing. And refer to return policy below.
Q. Do you have a return policy?
A. If for any reason you are not satisfied with your purchase, you can return within 14 business days to the contact address on our website or contact our sales department for further inquiries. Due to the high demand of our products, we do not offer an exchange policy. Please return product in its package for a refund and place a new order for a new product. Please retain receipts made available to you via PayPal for proof of purchase.
Q. Where are you located?
A. Bub-Pals is located on the Gold Coast, Queensland, Australia. All products are shipped from our warehouse in Australia. We endeavour to make sure that all products listed on our website are currently in stock. In the unlikely event that an ordered item isn’t available or we are unable to fulfil your order, we will notify you within 2 business days to arrange a backorder or a full refund.
Q. What are your methods of shipping?
A. Bub-Pals uses Australia post to ship unless instructed by the customer of preferred shipping method. Additional charges apply when customers request registered post or insurance and these prices are determined when ordering before payment. **Please note: Australia post does not operate on weekends and public holidays in some locations.