Terms & Policies
We have made every effort to display the colours of our products that appear on the Site as accurately as possible. Because the actual colours you see will depend on your monitor we cannot guarantee that your monitor will display accurate colours.
If the product you have ordered is out of stock we will contact you within 48 hours of your order being placed (excludes Saturday,Sunday and Public Hoidays). You will be given the opportunity to cancel the order or choose an alternative item or you may place your order on back order. Goods on back order will be dispatched as soon as they are received by Bub-Pals.
Bub-Pals cannot take any responsibility for goods lost or damaged in transit. If damaged goods are received please contact us within 7 days and return the goods with labels and original packaging. Free from smoke, perfume, offensive odours, dirt, stains of any nature. Any and all returned items must be in unused and resaleable condition with no exceptions. Where products are returned in less than perfectly new condition, they will be refused and returned at the customer’s expense.
Bub-Pals will replace faulty items on approval of manufacturer fault only. No returns for change of mind. No shipping will be charged on replacement of faulty items. If, for any reason we no longer have the product in stock we will offer you an exchange or a refund. Please allow 14 days for refund to be processed.
Some of the products sold on this site are for preventative purposes only. It is not a substitute for professional medical advice or a medical examination. We do not promote or recommend any treatment.
Bub-Pals shall not be held liable for any special or consequential damages that result from the use of or the inability to use our products.
Bub-Pals understands that your privacy and security is very important. All information is kept confidential. Information shared with us is for the purpose of completing your order. We do not sell or share your personal information with anyone and it will only be utilized by our Customer Service Department to process your order.
The website uses PayPal as your gateway payment. PayPal states that the PayPal site is highly secure. They use industry-leading technology (such as
SSL) to keep your information safe. PayPal automatically encrypts your
confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, their server checks that you’re using an approved browser – one that uses SSL 3.0 or higher. Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.
Bub-Pals may contact our customers from time to time to provide information on our products and services. If you do not wish to receive this information in the future, we will remove your name from our mailing list following your request.
Cancellation and Return Policy
We know that you will love our products. But if the need does arise that you have to cancel please do so within 12 hours of ordering. An email should be sent to firstname.lastname@example.org Once orders are shipped they cannot be cancelled. Please quote your product, date, name and contact information for quick processing. And refer to return policy below.
If for any reason you are not satisfied with your purchase, you can return within 14 business days to the contact address on our website or contact our sales department for further inquiries. Due to the high demand of our products, we do not offer an exchange policy. Please return product in its package for a refund and place a new order for a new product. Please retain receipts made available to you via PayPal for proof of purchase.